Deleting your account

How to delete your BotBot account (the Android app, the web version and the @botbot_ai bot in Telegram) and what gets deleted.

In the app

1. Open BotBot: the phone app, the web version at botbotai.app/app or the app inside Telegram.
2. Go to “More → Subscription”.
3. Tap “Delete the account” and confirm.

In Telegram, the /deleteaccount command in the @botbot_ai bot opens the same thing.

Without the app

Write to support@botbotai.app with the subject “Delete my account” and give your Telegram username. We will ask you to confirm in the chat with the bot, so nobody deletes someone else’s account, and delete it within 7 days of your confirmation.

What is deleted

At once and for good:

• the helper’s computer with all its files, and the saved copy of its working folder;
• the chats with the helpers and their files;
• the helpers’ memory, skills and regular tasks;
• Vault records and sign-ins to connected services;
• sign-ins on devices and notification tokens;
• subscription and payment details, “Something wrong?” reports and all other account data.

What stays, and for how long

• Database backups are deleted automatically within 30 days.
• Your chat with the bot in Telegram stays in your Telegram; you can delete it there.
• Payment providers keep payment records under their own rules. If your subscription renews by itself, cancel it where you took it.

Deleting only part of your data

Without deleting the account you can erase memory, skills, regular tasks and Vault records in the app, and sign out of any device in “More → Devices”. To delete anything else, write to support@botbotai.app.

More about your data: Privacy Policy.