User Agreement

Version of 15 November 2026

The public offer of the BotBot service. By paying for a subscription or using BotBot, you accept these terms.

1. General provisions

1.1. This agreement (a public offer, the “Agreement”) governs the relationship between the BotBot online service (the “Service”) and a user of the Service (the “User”).

1.2. The Service is the web version at botbotai.app/app, the phone and computer apps, the @botbot_ai chatbot in a messenger and its app (Mini App), separate helper bots created by the User, and the botbotai.app website.

1.3. Signing in to the Service (with Google or the messenger), starting the bot, subscribing or using the Service in any other way means full and unconditional acceptance of this Agreement. If you do not agree, stop using the Service.

2. What the Service provides

2.1. BotBot is a personal helper that works in the browser, in the apps and in a messenger. On the User’s instructions it searches, compares, fills in forms, watches websites and does other tasks online.

2.2. For this, the User gets a personal cloud computer for the subscription term. The User can watch its screen and work on it themselves.

2.3. Tasks are done by artificial intelligence (AI). A free AI is available right away. The User can connect their own account with a third-party AI provider (“your AI”). Your AI is paid for at the provider and is not part of the BotBot subscription.

2.4. Plans, prices and terms are shown in the Service before payment.

3. Subscription

3.1. Access to the computer and the helper is given after the subscription is paid, for the paid term.

3.2. The subscription term and how it renews are shown in the Service before payment. The User may cancel renewal at any time; after cancelling, the paid term remains.

3.3. When the subscription ends, the computer is switched off and kept for 7 days, then deleted. The User’s working folder is saved and restored on a new computer if the subscription is renewed.

3.4. Free trial. A User who has not had a subscription may once get a free 3-day trial, with no card and no charges; access is the same as on the Regular plan. The Service may limit how many trials run at once and end a trial early on abuse, for example when the computer runs at full load for hours. If no subscription is taken, the computer is deleted right after the trial ends, and the working folder is kept for 7 days and restored on a new computer if the User subscribes within that time.

3.5. The User provides their own access to the internet and, if they use the messenger, to it. The free trial is one per person: a User’s Google account and messenger account count as one.

4. Payment and refunds

4.1. The subscription price is set by the plans published in the Service at the time of payment.

4.2. Payment is made with the payment instruments available in the Service.

4.3. Refunds are made in accordance with applicable law and the plan conditions, by the same method as the payment.

4.4. If a technical problem occurs, the User may contact support at support@botbotai.app to have the circumstances checked and a decision made on restoring access or refunding money in the cases provided for.

4.5. On botbotai.app the subscription can be paid through the Faster Payments System (SBP) with automatic charges. When setting it up, the User consents in their bank’s app to the price of the chosen plan being charged every 30 days until cancelled. The amount, the frequency and the date of the first charge are shown before setting it up. At least 3 days before each following charge the Service sends the User a notice with the amount and the date: in the Service, in the messenger if it is connected, and by email if one is given. If less than 3 days remain before the first charge when setting it up, the notice comes right after setting it up.

4.6. The User can cancel the automatic SBP charges at any time with one button in the Service’s «Subscription» section, with no calls or requests, and also in their bank’s app. After cancelling, the paid term remains and no new charges are made. If a charge fails, the Service retries it for no longer than 3 days; the computer keeps working meanwhile, after that the subscription ends.

4.7. On the website the subscription can also be paid through SBP as a one-time payment for 30 days, with no automatic charges. A payment made before the paid term ends extends it by 30 days. At least 3 days before the term ends the Service reminds the User. If the subscription is not renewed, it ends when the term ends.

5. User’s rights and obligations

5.1. The User uses the Service only lawfully and complies with this Agreement and with the rules of the websites and services the helper works with.

5.2. It is forbidden to use the Service, including the User’s computer, for fraud, spam, hacking, spreading malware, infringing the rights of third parties or any other unlawful acts. In particular, the following are forbidden: cryptocurrency mining; scanning networks and ports, guessing passwords and attacking other systems; proxies, VPNs or other access to the computer for other people; sharing files over torrents that the User has no rights to; mass account sign-ups, fake engagement and automated mass messaging; hosting phishing pages.

5.3. The helper acts on the User’s instructions. The User is responsible for the tasks they give the helper and for actions taken on their behalf on websites and in their accounts. Before important actions the helper asks for confirmation unless the User has turned these questions off.

5.4. The User is responsible for the accuracy of the information they give the Service.

6. Intellectual property

6.1. BotBot’s software, design, mark and name are protected by intellectual property law. Paying for a subscription does not transfer exclusive rights to them.

6.2. Files and results the helper creates for the User’s tasks belong to the User.

6.3. Copying, reselling and distributing the Service or its materials is forbidden unless the Service or the law expressly allows it.

7. Service’s rights

7.1. The Service may temporarily limit its operation for maintenance, updates or fixing faults.

7.2. The Service may restrict or end the User’s access if this Agreement or applicable law is breached. On signs of a breach of section 5.2 or a complaint from a hosting provider, the Service may stop the tasks and switch off the User’s computer without notice. No payment is refunded for the time of such a restriction.

7.2.1. To protect the Service and other people, the User’s computer limits outgoing connections: sending mail directly to mail servers, mining and torrent ports, too frequent new connections and the line speed. Ordinary work with websites and services is not affected.

7.3. The Service may change its features, plans and this Agreement, publishing the current version on botbotai.app.

8. Liability

8.1. The Service does not guarantee uninterrupted operation or a specific result. AI can make mistakes, so important results are worth checking.

8.2. The Service is not liable for failures and limits caused by third parties: the messenger, AI providers, payment systems, telecom operators, websites that limit or block access, and other circumstances beyond the Service’s reasonable control.

8.3. The User is solely responsible for how they use the helper’s results.

9. Privacy and account deletion

9.1. Personal data is processed under a separate Privacy Policy.

9.2. The User may delete their account at any time in the app: “More → Subscription → Delete the account” (the /deleteaccount command opens it too). The computer, working folder and account data are deleted immediately and permanently.

10. Final provisions

10.1. The current version of the Agreement is published on botbotai.app.

10.2. Continuing to use the Service after a new version is published means accepting its terms to the extent applicable law allows.

10.3. For questions about using the Service, the User may contact support at support@botbotai.app.